PATIENT COORDINATOR

Paylocity; Fayetteville (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Georgia Urology seeks a Patient Coordinator to support physicians and clinical staff with patient flow and front-desk duties. You will greet patients, check them in/out, and maintain data accuracy across visits and records.

You will verify insurance, collect payments, schedule appointments, and manage NextGen EMR data entry while upholding HIPAA standards and confidentiality throughout daily operations.

Qualifications

• High School Diploma; some college preferred.
• Minimum of 2 years in a healthcare setting.
• Proficiency with EMR and Microsoft Office applications.

Responsibilities

• Greet patients with courtesy and respect.
• Check patients in/out upon arrival or departure.
• Maintain patient data confidentiality throughout transactions.
• Update and file patient records accurately.
• Request and follow up on patient records from referring offices.
• Forward medical records to requesting physicians.
• Schedule patient appointments.
• Verify insurance information and collect payments due.
• Scan data into the NextGen EMR system.
• Check patients in for clinical staff.
• Answer incoming calls and confirm appointments by outbound calls.
• Maintain knowledge of HIPAA compliance and OSHA standards.
• Perform other duties as assigned.

Skills

Patient coordination

Communication

Time management

HIPAA

Data entry

EMR systems

Education

High School Diploma

Some college preferred

Tools

NextGen EMR

Microsoft Office

Job description

Description

Job Purpose: Under general supervision, the Patient Coordinator will provide outstanding care in service to patients and physicians. The Patient Coordinator will provide support to the Physician Group and Clinical Staff with patient flow in a professional and courteous manner at all times.

JOB FACTORS:

Essential Duties & Responsibilities

• Greet all patients with courtesy and respect.
• Check patients in/out upon arrival and/or departure.
• Ensure patient confidentiality throughout all transactions.
• Update, file and maintain the integrity of all patient data.
• Request patient records from referring physician offices and follow up with that office to ensure all information is received prior to patient visit as directed.
• Forward medical records to requesting physicians.
• Schedule patient appointments.
• Verify patient insurance information, prior authorization, and collect payment for services rendered, (co-pays, deductibles, co-insurance, past due balances, and surgery deposits)
• Scan patient data into the NextGen EMR system.
• Check patients in for clinical staff.
• Answer incoming telephone calls and make outbound calls to patient in order to confirm scheduled appointments.
• Maintain current knowledge of HIPAA compliance and OSHA standards.
• Other duties as assigned.

Requirements

QUALIFICATIONS:

Knowledge:

Education/Training:

• High School Diploma, some college preferred.
• Minimum of 2 years’ experience in a Healthcare setting.

Skills & Abilities:

• Excellent organizational, time management and follow through skills.
• Must be able to interact with team members in a fast-paced environment while maintaining a high level of professionalism.

Computer literacy:

• Proficiency and working knowledge of medical software applications, e.g. EMR, as well as Microsoft Office Applications.

Driving Requirements:

• A valid State of Georgia Driver's License and reliable transportation is required.

SPECIAL REQUIREMENTS:

Physical Demands: This position requires a substantial amount of standing, sitting, and working at a computer station throughout the day.

Work Environment: Must be flexible and available to work at different locations throughout Georgia Urology.