Compassionate Patient Concierge & Billing Specialist

Patient First; Glen Burnie (MD); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Discounted Medical treatment at any PT

401(k) Retirement Plan (employer match

Paid Annual Leave

Overtime Pay

Double time on holidays

Job summary

Patient First in Glen Burnie is seeking a front desk/clerical assistant to support patient registration, billing inquiries, and daily cash handling with a strong emphasis on compassionate service.

The role requires accurate data entry, familiarity with an EMR system, and the ability to work across multiple tasks while maintaining center operations. Candidates should be comfortable at any center, with a focus on efficiency and patient care.

Qualifications

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Responsibilities

• Assisting patients using the kiosk prior to registration.
• Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.
• Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
• Verifying all patient demographic, health, pharmacy, and insurance information.
• Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
• Referring billing questions to the appropriate parties as needed.
• Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
• Discharging the patient and processing incurred charges.
• Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
• Receiving, sending, and distributing correspondence as directed.
• Filing and scanning medical documents and office forms as directed.
• Completing assigned checklists and Policy Manager tasks within the assigned shift.
• Answering all incoming calls and distributing messages in a timely manner.
• Assisting with other assignments as directed.
• Demonstrating an efficient understanding of the electronic medical record system.
• Receiving, moving, and stocking ordered supplies.
• Cleaning the front office work area and other maintenance assignments as directed.
• Verifying daily reports are run at the end of the day.
• Attending staff meetings as directed.
• Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
• Operating, using, and maintaining medical and office equipment as trained.
• Participating in maintenance assignments when necessary and as directed.
• Providing positive, warm, and friendly service in all interactions.
• Completing other duties as directed

Skills

Typing

Clerical experience

Customer service

Communication

Education

High school diploma

Tools

EMR system

Job description

Patient First in Glen Burnie is seeking a front desk/clerical assistant to support patient registration, billing inquiries, and daily cash handling with a strong emphasis on compassionate service.

The role requires accurate data entry, familiarity with an EMR system, and the ability to work across multiple tasks while maintaining center operations. Candidates should be comfortable at any center, with a focus on efficiency and patient care.