Compassionate Patient Care & Scheduling Coordinator

Optum; Holden (MA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

Dental insurance

Vision insurance

Life & AD&D Insurance

Short-term disability

Long-Term Disability coverage

401(k) Savings Plan

Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group is seeking a front desk/patient services representative on a per diem schedule (8:30am - 5pm). You will answer phones, schedule appointments, greet patients, complete check-in/out tasks, process walk-ins and manage medical records while maintaining professional relationships with patients, staff and the public.

The role offers a comprehensive benefits package including Paid Time Off, medical/dental/vision coverage, a 401(k) plan, education reimbursement and employee discounts.

Qualifications

• High School Diploma/GED
• 1+ years of customer service experience

Responsibilities

• Answers phones and schedules appointments
• Greets patients as they arrive and manages wait time
• Complete check-in and check-out tasks copy required documents
• Processes walk-in patients and visitors
• Manages medical records (maintains, files/scans, prepares for schedule)
• Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains logs
• Establish and maintain effective working relationships with patients, employees, and the public
• Performs all other related duties as assigned
• Assist with keeping the break room in good order

Skills

Customer service

Communication skills

Microsoft Office

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

UnitedHealth Group is seeking a front desk/patient services representative on a per diem schedule (8:30am - 5pm). You will answer phones, schedule appointments, greet patients, complete check-in/out tasks, process walk-ins and manage medical records while maintaining professional relationships with patients, staff and the public.

The role offers a comprehensive benefits package including Paid Time Off, medical/dental/vision coverage, a 401(k) plan, education reimbursement and employee discounts.