Associate Patient Care Coordinator

Optum; Wallingford (CT); On-site; USD 33,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive programs

Equity stock purchase

401k contribution

Job summary

Optum is seeking an Associate Patient Care Coordinator to greet and check in patients, schedule appointments, and manage daily front-desk operations. You will document inquiries in the EHR, balance payments, and support the care team with outreach and coordination across ProHealth locations.

The role requires at least 1 year in a receptionist or customer service role and solid MS Office skills. Epic experience is a plus, with a comprehensive benefits package offered.

Qualifications

• 1+ years of receptionist or customer service experience.
• Intermediate level of computer proficiency in Microsoft Office.

Responsibilities

• Greet and check in patients and schedule appointments.
• Answer incoming calls and document patient inquiries in the EHR.
• Conduct outreach to patients for appointments or follow-up.
• Manage administrative in-basket pools and work queues.
• Scan documents into the EHR per standard protocols.
• Balance payments and prepare deposits.
• Protect patients’ rights by maintaining confidentiality.
• Provide coverage at other ProHealth locations as needed.
• Perform other duties as assigned.

Skills

Receptionist or customer service

MS Office proficiency

Tools

Epic

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Associate Patient Care Coordinator (2379168)

Associate Patient Care Coordinator - 2379168

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to startCaring. Connecting. Growing together.

Schedule: Monday from 9:30am to 6:00pm, Tuesday - Friday from 9:00am to 5:30pm

Support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. Routinely use the electronic health record (EHR) according to ProHealth policies and standard workflows.

Primary Responsibilities:

• Conduct check-in and check-out process
• Answer incoming calls and use EHR to document details of patient inquiries
• Conduct outreach to patients requiring appointments or service follow-up
• Manage administrative in-basket pools and work queues
• Scan documents into the EHR per standard protocols
• Balance payments and prepare deposits
• Protect patients’ rights by maintaining confidentiality of medical, personal, and financial information
• Provide coverage at other ProHealth locations on an ad hoc basis
• Perform other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 1+ years of receptionist or customer service experience
• Intermediate level of computer proficiency in Microsoft Office

Preferred Qualifications:

• Experience working in a primary care setting

Experience working with Epic

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

• a comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.