Compassionate Patient Care Coordinator & Scheduler

Texas Health Institute; Carrollton (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental, Vision, Life Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Volunteer Benefits

Job summary

UnitedHealth Group, through Optum, is seeking a patient-focused customer service professional in Carrollton, TX. You will answer inbound calls about appointments, greet patients, schedule, verify insurance eligibility, obtain authorizations, register patients, collect co-pays, and coordinate with clinical staff to ensure smooth patient flow.

The role emphasizes compassionate service, accurate data entry, and clear communication.

Qualifications

• High School Diploma/GED.
• 1+ years of customer service experience.
• Basic level of proficiency in MS Office.
• Previous experience with an EMR system.

Responsibilities

• Answer inbound calls from patients and providers regarding appointments and general inquiries.
• Greeting and assist patients in person and by phone, ensuring a positive patient experience.
• Schedule appointments, verify insurance eligibility, and obtain required authorizations.
• Register patients accurately by collecting and updating demographic, insurance, and medical information.
• Collect co-pays and outstanding balances while explaining billing and payment options.
• Communicate effectively with clinical staff to coordinate patient flow and resolve questions or concerns.
• Other duties, as assigned.

Skills

Customer service

MS Office

Tools

EMR system

Job description

UnitedHealth Group, through Optum, is seeking a patient-focused customer service professional in Carrollton, TX. You will answer inbound calls about appointments, greet patients, schedule, verify insurance eligibility, obtain authorizations, register patients, collect co-pays, and coordinate with clinical staff to ensure smooth patient flow.

The role emphasizes compassionate service, accurate data entry, and clear communication.