Compassionate Healthcare Patient Access Specialist

r1rcm; Round Rock (TX); On-site; USD 34,000 - 48,000; Full time

Job summary

R1 RCM Inc. in Round Rock, TX is seeking a Patient Access Representative to be the first point of contact for patients, ensuring fast, compassionate access to care. You will register patients across multiple systems and support the revenue cycle.

The role emphasizes customer service, professionalism, and teamwork with nurses and care teams. Training is provided; a high school diploma is required, with background check and vaccination compliance.

Qualifications

• Exceptional customer service and communication abilities are required.
• Strong interpersonal skills to interact with patients and families.
• Ability to multitask and prioritize in a fast-paced environment.
• Maintains composure and professionalism under pressure.
• Experience in patient access or front desk is a plus.

Responsibilities

• Register patients efficiently across multiple computer systems.
• Answer phones and collect accurate patient information quickly.
• Minimize delays in registration to enable timely access to care.
• Build trust with patients during illness or anxiety.
• Navigate insurance plans, enter demographics, collect co-pays, and provide cost estimates.
• Collaborate with nurses, physicians, and care teams for smooth patient flow.

Skills

Exceptional customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Education

High School Diploma or GED

Job description

R1 RCM Inc. in Round Rock, TX is seeking a Patient Access Representative to be the first point of contact for patients, ensuring fast, compassionate access to care. You will register patients across multiple systems and support the revenue cycle.

The role emphasizes customer service, professionalism, and teamwork with nurses and care teams. Training is provided; a high school diploma is required, with background check and vaccination compliance.