Compassionate Patient Access Specialist

Trinity Health Corp.; United States; On-site; USD 27,000 - 40,000; Full time

Job summary

Trinity Health Corp. is seeking a Patient Access Representative who serves as the first point of contact for patients and families, delivering friendly, accurate registration and financial clearance.

You will handle inpatient/outpatient registration, verify insurance, explain financial obligations, collect payments, and ensure compliance with payer requirements. The role supports patient satisfaction and timely reimbursement. This position may require flexing between settings to meet care needs.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare registration, patient access, or medical front office preferred.
• Knowledge of insurance plans including Medicare, Medicaid, and commercial payers.
• Strong customer service, communication, and interpersonal skills.
• Attention to detail with the ability to work efficiently in a fast-paced environment.
• Basic computer skills and experience with electronic health record systems preferred.

Responsibilities

• Provide patient-focused customer service to patients, families, physicians, and clinical staff.
• Perform inpatient and/or outpatient registration, ensuring accurate demographic and insurance information.
• Verify insurance eligibility, benefits, referrals, pre-certifications, and authorizations.
• Explain financial responsibility, including copays, deductibles, and self-pay estimates, clearly.
• Collect patient payments at time of service in accordance with organizational policies.
• Ensure compliance with Medicare medical necessity guidelines and payer-specific requirements.
• Maintain accuracy and confidentiality while documenting information in registration systems.
• Respond to inquiries and resolve issues related to patient access and financial clearance.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

EHR familiarity

Education

High school diploma or equivalent

Tools

Electronic Health Records (EHR)

Job description

Trinity Health Corp. is seeking a Patient Access Representative who serves as the first point of contact for patients and families, delivering friendly, accurate registration and financial clearance.

You will handle inpatient/outpatient registration, verify insurance, explain financial obligations, collect payments, and ensure compliance with payer requirements. The role supports patient satisfaction and timely reimbursement. This position may require flexing between settings to meet care needs.