Compassionate Patient Access Specialist

R1 RCM, Inc.; Marquette (MI); On-site; USD 22,000 - 29,000; Full time

Job summary

R1 RCM Inc. is seeking a Patient Access Customer Service Representative for an on-site role in Marquette, MI. You will be the first point of contact for patients, ensuring fast, compassionate access to care and coordinating check-in across multiple systems.

The position emphasizes exceptional customer service, clinical collaboration, and efficient handling of insurance details. Training is provided, with growth opportunities within R1 RCM.

Qualifications

• Experience in customer service and effective communication.
• Ability to multitask and manage multiple priorities.
• Pass background check, drug test, and vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a Patient Access Customer Service Representative for an on-site role in Marquette, MI. You will be the first point of contact for patients, ensuring fast, compassionate access to care and coordinating check-in across multiple systems.

The position emphasizes exceptional customer service, clinical collaboration, and efficient handling of insurance details. Training is provided, with growth opportunities within R1 RCM.