Patient Access Pro: Front Desk Registration & Support

R1-Rc; Marquette (MI); On-site; USD 22,000 - 29,000; Full time

Job summary

R1 RCM Inc. in Marquette, MI is seeking a Patient Access Customer Service Representative to provide front-line, compassionate service during registration and scheduling. You will register patients, verify information, collect co-pays, and support care teams to maintain smooth patient flow.

The role emphasizes empathy, accuracy, and teamwork within a fast-paced healthcare setting, with training provided for those new to healthcare. This is an on-site shift at LifePoint Marquette General Hospital.

Qualifications

• Exceptional customer service experience, communication and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Education

High School Diploma or GED

Job description

R1 RCM Inc. in Marquette, MI is seeking a Patient Access Customer Service Representative to provide front-line, compassionate service during registration and scheduling. You will register patients, verify information, collect co-pays, and support care teams to maintain smooth patient flow.

The role emphasizes empathy, accuracy, and teamwork within a fast-paced healthcare setting, with training provided for those new to healthcare. This is an on-site shift at LifePoint Marquette General Hospital.