Compassionate Patient Access Specialist

r1rcm; Jacksonville (FL); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM Inc. is seeking a Patient Access Representative in Jacksonville, FL to be the first point of contact for patients, ensuring fast, compassionate access to care.

This frontline role involves registration across multiple systems, patient information collection, and coordination with care teams to support hospital operations and revenue cycle success. The position emphasizes outstanding customer service, empathy, and the ability to navigate insurance details while maintaining accuracy and

Qualifications

• Exceptional customer service experience
• Strong communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Attention to detail and professionalism
• Experience with patient access, medical registration, insurance verification, or front desk is a plus
• High School Diploma or GED
• Ability to pass background check, drug test, and meet vaccination requirements

Responsibilities

• Provide exceptional customer service and assist patients with the check-in process across multiple systems
• Answer phones and gather accurate patient information quickly
• Support timely access to care by minimizing delays in registration
• Build trust with patients during stressful moments
• Navigate insurance plans, enter demographics, collect co-pays, and provide cost estimates
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Professionalism

Vaccination/background check readiness

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a Patient Access Representative in Jacksonville, FL to be the first point of contact for patients, ensuring fast, compassionate access to care.

This frontline role involves registration across multiple systems, patient information collection, and coordination with care teams to support hospital operations and revenue cycle success. The position emphasizes outstanding customer service, empathy, and the ability to navigate insurance details while maintaining accuracy and