Compassionate Patient Engagement Specialist

Cape-Fear-Valley-Medical-Center-; Fayetteville (NC); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Cape Fear Valley Medical Center in Fayetteville, NC, is seeking a Patient Engagement Coordinator to serve as the primary contact for patients undergoing treatment and to support OB, pediatrics, primary care, and behavioral health patients.

You will educate patients about the program, assist with enrollment and screenings, collaborate with clinic champions, and connect families with community resources while maintaining enrollment logs and contributing to resource libraries.

Qualifications

• Associate degree in public health, community health, social services or related field required
• Bachelor's degree in public health, community health, social services or related field preferred
• 1 year of experience in community outreach, patient navigation, community health work, or clinic-based engagement

Responsibilities

• Proactively educates pregnant and postpartum people about the program at OB clinics, hospital units, and community touchpoints
• Support enrollment and orientation to the program and to text-based screenings
• Collaborate with clinic champions
• Partner with Care Advocates and community partners to strengthen referral pathways and reduce handoff failures
• Conduct outreach, engagement, and follow-up with pregnant and postpartum individuals and families
• Help participants complete screenings and troubleshoot barriers to using the text-based platform
• Connect participants with social and community resources and support continuity of care through trust-based relationships
• Maintain enrollment tracking and outreach logs; document contacts in the program platform per site standards
• Contribute to building and updating the site resource library
• Participate in onboarding, supervision, and learning collaborative activities; support data quality and evaluation activities

Skills

Bilingual (English/Spanish)

Interpersonal communication

Verbal communication

Written communication

Knowledge of community resources

Multitasking

Adaptability

Education

Associate degree in public health or related field

Bachelor's degree in public health or related field (preferred)

Job description

Cape Fear Valley Medical Center in Fayetteville, NC, is seeking a Patient Engagement Coordinator to serve as the primary contact for patients undergoing treatment and to support OB, pediatrics, primary care, and behavioral health patients.

You will educate patients about the program, assist with enrollment and screenings, collaborate with clinic champions, and connect families with community resources while maintaining enrollment logs and contributing to resource libraries.