Compassionate Patient Access & Scheduling Specialist

The University of Texas Medical Branch; Webster (TX); Hybrid; USD 32,000 - 54,000; Full time

Job summary

The University of Texas Medical Branch is seeking a Patient Access Specialist to represent the voice of UTMB in the Access Center. You will handle high volumes of calls, determine caller needs, and guide them through appointment scheduling across multiple UTMB clinics.

Requires an Associate’s degree with no required experience; healthcare or call center exposure is preferred. Training includes AMCOM, EPIC, Invision, and CECC software usage.

Qualifications

• Associate’s degree and no experience; equivalent education/experience may be considered.

Responsibilities

• Answers high volume calls and schedules appointments, assisting callers with needs.
• Promotes positive and professional communication with callers and staff.
• Provides empathetic, patient-centered voice to nurture callers' concerns.
• Analyzes caller concerns and determines best course of action to resolve them.
• Acts as gateway to appointment scheduling for UTMB clinics and conducts triage as needed.

Skills

Customer service

Communication skills

Multitasking

Scheduling

Education

Associate’s degree

Tools

AMCOM

EPIC

Invision

CECC

Job description

The University of Texas Medical Branch is seeking a Patient Access Specialist to represent the voice of UTMB in the Access Center. You will handle high volumes of calls, determine caller needs, and guide them through appointment scheduling across multiple UTMB clinics.

Requires an Associate’s degree with no required experience; healthcare or call center exposure is preferred. Training includes AMCOM, EPIC, Invision, and CECC software usage.