Patient Access & Scheduling Specialist I

The University of Texas Medical Branch; Galveston (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

The University of Texas Medical Branch in Galveston is seeking a Patient Services Specialist I to elevate the patient experience by coordinating clerical and medical activities and facilitating access to UTMB services for new and returning patients.

This on-site role emphasizes strong customer service, appointment scheduling, registration, and confidentiality, with a Monday–Friday schedule and a focus on teamwork within a hospital setting.

Qualifications

• Associate’s degree or equivalent combination of education and experience.
• Experience with medical office processes is a plus.
• Proficiency in Excel and Word for patient data management.

Responsibilities

• Provide high level customer service in all patient interactions.
• Interact professionally with patients, physicians and staff to support care.
• Answer calls accurately and document triage and information.
• Advocate for patients and coordinate with departments to meet goals.
• Ensure patient confidentiality and proper handling of information.
• Schedule appointments and coordinate reminders and financial counseling.
• Explain billing processes and out-of-pocket costs to patients.
• Pre-register patients and verify insurance and third-party coverage.

Skills

Excel

Word

Database management

Analytical

Communication

Problem solving

Education

Associate’s degree

Job description

The University of Texas Medical Branch in Galveston is seeking a Patient Services Specialist I to elevate the patient experience by coordinating clerical and medical activities and facilitating access to UTMB services for new and returning patients.

This on-site role emphasizes strong customer service, appointment scheduling, registration, and confidentiality, with a Monday–Friday schedule and a focus on teamwork within a hospital setting.