Patient Access & Scheduling Specialist (Hybrid Remote)

The University of Texas Medical Branch

Webster (TX)

On-site

USD 35,000 - 52,000

Full time

2 days ago

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Job summary

The University of Texas Medical Branch is seeking a Patient Access Specialist to represent the voice of UTMB in the Access Center. You will create a nurturing, competent and confident voice for all callers and determine their needs while guiding them through multiple departments.

This role emphasizes strong customer service, handling high call volumes, accurate data collection, and scheduling appointments. Proficiency with AMCOM, EPIC, Invision, CECC and related systems is essential; onsite work

Qualifications

Associate’s degree with no experience required; equivalent education/experience may be considered.
Preferred: experience in healthcare or high-volume call center.

Responsibilities

Provide high-level customer service for 24/7, 365 days a year Call Center.
Answer high-volume calls and schedule appointments; assist callers with needs.
Promote positive and professional communication.
Provide empathetic and knowledgeable voice to callers to understand and address needs.
Analyze caller concerns and determine best course of action to resolve issues.
Facilitate appointment scheduling for UTMB clinics; communicate requests to appropriate staff.
Cancel or reschedule appointments per patient needs and clinic guidelines.
Escalate patient concerns using defined processes.
Prereigster patients; collect demographics and insurance details accurately.
Collaborate with Access center nursing staff to resolve urgent issues.