Patient Access Specialist - Scheduling & Support

Jobtailor; San Antonio (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

UT Health in San Antonio is seeking a Patient Call Center Representative to handle a high volume of patient and clinical business calls, averaging 60-65 per day. You will register new patients, verify insurance, schedule appointments, and assist patients with questions, referrals, or messages to providers, while maintaining HIPAA compliance and providing a positive patient experience.

This role emphasizes accuracy, courtesy, and adherence to UT Health metrics for contact center performance, with

Qualifications

• Excellent verbal and written communication skills.
• Listening skills and ability to analyze problems.
• Strong customer service orientation and organizational skills.
• Attention to detail and adaptability in a fast-paced environment.
• Teamwork and professional demeanor in person or virtual settings.
• Proficient typing and keyboarding; basic MS Office knowledge.

Responsibilities

• Handle a high volume of patient and clinical calls (60-65/day).
• Register new patients with accurate demographics and verify insurance.
• Schedule appointments per clinic guidelines and protocols.
• Assist patients with questions, medication refills, or messages to providers.
• Maintain HIPAA compliance and meet contact center performance metrics.

Skills

Verbal communication

Written communication

Listening skills

Problem solving

Customer service

Organizational skills

Attention to detail

Adaptability

Teamwork

Typing/keyboarding

Tools

Microsoft Office Suite

Job description

UT Health in San Antonio is seeking a Patient Call Center Representative to handle a high volume of patient and clinical business calls, averaging 60-65 per day. You will register new patients, verify insurance, schedule appointments, and assist patients with questions, referrals, or messages to providers, while maintaining HIPAA compliance and providing a positive patient experience.

This role emphasizes accuracy, courtesy, and adherence to UT Health metrics for contact center performance, with