Compassionate Patient Access & Registration Specialist

R1 RCM Holdco Inc.; Round Rock (TX); On-site; USD 22,000 - 32,000; Part time

Job summary

R1 RCM Inc. is seeking a part-time PRN Customer Service Representative - Patient Registration in Round Rock, TX. You will be the first contact for patients, ensuring fast, compassionate access to care and accurate registration across multiple computer systems.

The role emphasizes handling calls, gathering patient information, and assisting with insurance details while supporting a smooth patient flow and collaboration with care teams. Training is provided for those new to healthcare.

Qualifications

• Experience in customer service and healthcare front desk tasks.
• Ability to pass background check, drug test, and vaccination requirements.
• Strong communication and ability to handle fast-paced environments.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a part-time PRN Customer Service Representative - Patient Registration in Round Rock, TX. You will be the first contact for patients, ensuring fast, compassionate access to care and accurate registration across multiple computer systems.

The role emphasizes handling calls, gathering patient information, and assisting with insurance details while supporting a smooth patient flow and collaboration with care teams. Training is provided for those new to healthcare.