Compassionate Patient Access Coordinator

Munson Healthcare; Traverse City (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

Full benefits

Paid holidays

Generous PTO

Employee discounts

Free retirement counseling

Free wellness platform

Job summary

Munson Healthcare in Traverse City, MI, is hiring a Patient Access Representative to greet patients, verify information, and guide them through registration in a fast-paced healthcare setting. You will help patients, families, and visitors with directions, transport needs, and information while maintaining confidentiality and professionalism.

The role requires strong customer service experience in healthcare or related fields; associates degree or equivalent education is preferred, with training

Qualifications

• Associate's degree or 2 years formal education or equivalent experience.
• Two (2) years' work experience in customer service, healthcare or business-related field.

Responsibilities

• Greet patients and direct them to testing and surgical areas in a courteous, welcoming manner; assist with patient transport as needed.
• Verify and collect patient information for registration accurately and efficiently.
• Greet patients and other customers; explain procedures and hospital environment clearly.
• Maintain confidentiality and organization of medical information and work area.
• Monitor communications daily and implement requested information changes.
• Serve as a preceptor for new hires and support education requirements.

Skills

Customer service

Healthcare

Education

Associate degree or equivalent

Job description

Munson Healthcare in Traverse City, MI, is hiring a Patient Access Representative to greet patients, verify information, and guide them through registration in a fast-paced healthcare setting. You will help patients, families, and visitors with directions, transport needs, and information while maintaining confidentiality and professionalism.

The role requires strong customer service experience in healthcare or related fields; associates degree or equivalent education is preferred, with training