Compassionate Patient Access Coordinator

Concord Hospital Health System; Concord (NH); On-site; USD 36,000 - 48,000; Full time

Job summary

Concord Hospital is seeking a Patient Care Coordinator to support patient registration, referral coordination, phone management and related duties. The PCC serves as the primary access point for patients and families, delivering timely, efficient and compassionate customer service within a busy medical office environment.

Under supervision of Practice Administrator/Practice Manager, the role also ensures accurate data entry, scheduling, insurance verification and coordination across primary,

Qualifications

• High School degree or GED required; pass annual registration competency exam.
• Demonstrated customer service ability to interact with the public, staff and patients preferred.
• Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, referrals, credentials, and payer guidelines is desirable.

Responsibilities

• Greets and arrives patients; secures signatures for all required documentation; follows CHMG policies and procedures.
• Obtains and verifies insurance and demographic information; makes collection attempts while educating on resources; reconciles lists and reports.
• Facilitates patient care between primary, specialty, and ancillary services.
• Welcomes and coordinates intake of patient information for new and existing patients; creates and maintains medical records.
• Processes and routes all incoming calls or requests; responds to departmental inquiries.
• Schedules, confirms or reschedules patient appointments; works Televox Reports daily; promotes Patient Connect enrollment.
• Distributes mail, faxes and electronic documents; educates patients on form completion requests.
• Supports a culture of a patient-centered medical home; works independently and in teams on projects.

Skills

Customer service

Medical office operations knowledge

Scheduling

Education

High School diploma or GED

Tools

EMR systems

Televox

Scheduling software

Job description

Concord Hospital is seeking a Patient Care Coordinator to support patient registration, referral coordination, phone management and related duties. The PCC serves as the primary access point for patients and families, delivering timely, efficient and compassionate customer service within a busy medical office environment.

Under supervision of Practice Administrator/Practice Manager, the role also ensures accurate data entry, scheduling, insurance verification and coordination across primary,