Compassionate Patient Access Associate — Part-Time 24hrs

TriHealth; Cincinnati, Northern (OH, KY); Hybrid; USD 17,000 - 25,000; Part time

Benefits offered by this job

Comprehensive benefits

Tuition reimbursement

Shift differentials

Job summary

TriHealth Good Samaritan Hospital is seeking an Access Associate to perform hospital-based registration in a patient-facing setting. You will gather demographics, verify insurance eligibility, collect payments, and educate patients on benefits and costs.

This role supports Labor & Delivery, Admitting, and Emergency Department registration teams while maintaining HIPAA compliance and high-quality customer service.

Qualifications

• High School Degree or GED.
• Experience in a fast-paced customer-driven environment.
• Ability to operate multiple computer applications.
• Excellent verbal and written skills.
• Typing speed of 35 wpm.
• Medical terminology required within first year of employment.

Responsibilities

• Adapt to a dynamic work flow and manage appropriate volume registrations per hour.
• Meet or exceed departmental targets for accuracy and avoid critical errors.
• Follow scripting, anticipate customer needs, and demonstrate professional communication (AIDET + The Promise).
• Follow regulatory and departmental policies for data collection, patient safety, and point-of-service collections.

Skills

Customer Service

Typing 35 wpm

Medical terminology

Verbal & written communication

Multiple computer applications

Fast-paced environment

Epic

Education

High School Diploma or GED

Tools

Epic

Job description

TriHealth Good Samaritan Hospital is seeking an Access Associate to perform hospital-based registration in a patient-facing setting. You will gather demographics, verify insurance eligibility, collect payments, and educate patients on benefits and costs.

This role supports Labor & Delivery, Admitting, and Emergency Department registration teams while maintaining HIPAA compliance and high-quality customer service.