Care Coordination Specialist: Patient Scheduling & Outreach

MOUNTAIN PARK HEALTH CENTER; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Mountain Park Health Center is seeking a Care Coordinator to support patient access and scheduling needs in Phoenix, AZ. The role focuses on coordinating care, telephonic outreach to patients, and ensuring that consults and follow-ups are arranged with the appropriate provider and site.

You will also document and update the patient electronic health record, verify notes, and assist in closing consults with timely communication.

Qualifications

• High school diploma or equivalent.
• Graduate of a medical assistant program with at least 2 years of related work experience in Family Medicine or Internal Medicine.

Responsibilities

• Provides telephonic outreach and engagement to patients to ensure coordination of care, schedule appointments and necessary follow-up.
• Ensures provider is aware of what needs to be addressed during patients’ appointments.
• Contacts patients who did not schedule or were a no-show for consult appointment to identify those patients that are still planning to see consulting provider.
• Scrubs schedules to identify patients that have gaps of care.
• Schedules patients with appropriate provider, site, and time.
• Audits and updates patient electronic health records to ensure all necessary information is available.
• Identifies needed consult notes and contacts appropriate provider to obtain and close consult.
• Schedule consults based on guidelines.
• Maintains regular and predictable attendance.
• Other duties as assigned.

Skills

Communication

Care coordination

Education

High school diploma or equivalent

Medical assistant program completion

Tools

EHR systems

Job description

Mountain Park Health Center is seeking a Care Coordinator to support patient access and scheduling needs in Phoenix, AZ. The role focuses on coordinating care, telephonic outreach to patients, and ensuring that consults and follow-ups are arranged with the appropriate provider and site.

You will also document and update the patient electronic health record, verify notes, and assist in closing consults with timely communication.