Compassionate Mental Health Intake Specialist

perimeterhealthcare; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Perimeter Behavioral Health of Springfield is seeking an Admissions Call Specialist to be the first point of contact for patients and families seeking mental health support. You will listen with empathy, conduct intake assessments, and help connect callers with the right level of care.

Existing staff will rely on your clear communication, documentation skills, and ability to coordinate with insurance providers and clinical teams to ensure smooth access to services.

Qualifications

• Preferred bachelor's degree in psychology, Social Work, Behavioral Health, or a related field.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with discretion.
• Excellent organizational and multitasking abilities.

Responsibilities

• Conduct comprehensive intake interviews to determine appropriate levels of care
• Respond to incoming inquiry calls with empathy and professionalism
• Perform initial screenings to evaluate eligibility for services
• Assess psychosocial and emotional status, particularly for children and adolescents
• Coordinate with insurance providers and internal teams to support verification
• Facilitate communication among clinical staff, the nursing team, and business development
• Track patient placement and follow up with referral sources
• Maintain accurate documentation of interactions and assessments
• Provide clear written and verbal communication to all stakeholders

Skills

Strong communication

Interpersonal skills

Discretion with sensitive information

Organizational multitasking

Education

Bachelor's degree in psychology, Social Work, Behavioral Health, or related field

Job description

Perimeter Behavioral Health of Springfield is seeking an Admissions Call Specialist to be the first point of contact for patients and families seeking mental health support. You will listen with empathy, conduct intake assessments, and help connect callers with the right level of care.

Existing staff will rely on your clear communication, documentation skills, and ability to coordinate with insurance providers and clinical teams to ensure smooth access to services.