Compassionate Mental Health Clinic Coordinator

Transformations Care Network; Seattle (WA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Hiring incentive

Job summary

Lightheart Mental Health, part of Transformations Care Network, seeks a Clinic Care Coordinator to provide administrative support, manage patient communication, and coordinate care with providers. The role emphasizes HIPAA compliance, compassionate patient service, and teamwork in a fast-paced setting.

Responsibilities include scheduling, telehealth guidance, prior authorizations, EMR documentation, and training new staff while ensuring regulatory adherence and professional conduct at all times.

Qualifications

• High school diploma or equivalent.
• Active healthcare provider certification in WA State (MA, CNA, EMT, etc.).
• Detail-oriented, highly organized, and strong time management skills.
• Professional appearance and demeanor; effective interaction with patients and teammates in a mental health setting.
• Excellent written and verbal communication; strong teamwork, especially in stressful situations.
• Patient, empathetic, adaptable and flexible attitude.
• Computer proficiency, including familiarity with Microsoft applications.
• Strong phone skills, including familiarity with multi-line phone systems.
• Ability to maintain patient confidence and protect patient information confidentiality.
• Strong customer service skills.
• Ability to work in a professional manner while complying with practice policies and procedures.
• CMH: CPR certification or willingness to become certified within six months of hire.

Responsibilities

• Answer phone calls in a professional manner, respond to voicemails in a timely manner, and communicate with patients using available technologies.
• Guide patients through troubleshooting company technology, including telehealth applications and patient portals.
• Process medication prior authorizations.
• Support providers with various administrative duties including document preparation, written and electronic correspondence, phone calls, and completion of required forms and paperwork.
• Answer general questions about the practice and services provided.
• Collaborate with team members and other locations to provide excellent customer service in a timely, accurate, thorough, and professional manner to resolve patient issues.
• Coordinate care between patients and providers.
• Manage patient scheduling needs and provide general information and support, including collecting patient financial responsibility, relaying financial information, and obtaining insurance updates when requested.
• Complete documentation in the EMR in a timely, accurate, and professional manner.
• Provide administrative support to providers, facilitate patient-provider coordination, and assist with regulatory compliance and licensure maintenance.
• Follow processes for supporting medication refill requests.
• Help train new team members as needed.
• Track completion of required paperwork for patient files for providers.
• Follow processes for on-site medication handling.
• Potentially be trained in Interventional Treatment support.
• Maintain dependable attendance in accordance with the agreed-upon work schedule and provide timely notification of tardiness or absence.
• Support clinicians and prescribers with managing waitlists.
• Maintain a professional dress code at all times (business casual).
• Complete all work in a manner that complies with applicable state and federal regulations.
• Attend trainings and required meetings.
• Perform other duties as assigned.

Job description

Lightheart Mental Health, part of Transformations Care Network, seeks a Clinic Care Coordinator to provide administrative support, manage patient communication, and coordinate care with providers. The role emphasizes HIPAA compliance, compassionate patient service, and teamwork in a fast-paced setting.

Responsibilities include scheduling, telehealth guidance, prior authorizations, EMR documentation, and training new staff while ensuring regulatory adherence and professional conduct at all times.