Compassionate Medical Assistant — Women’s Health & Education

Planned Parenthood of Maryland Inc.; Annapolis (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

PTO, Holidays, EAP

401(k) + FSA

Job summary

Planned Parenthood of Maryland Inc. in Annapolis seeks a compassionate Medical Assistant to support clinical operations and patient education. You will assist providers, guide patients through visits, and ensure a respectful, informed experience in reproductive health services.

The role emphasizes empathetic counseling, front/back office duties, and proficiency with the Epic EMR system. A CMA credential is preferred, and bilingual English/Spanish is a plus.

Qualifications

• High school diploma or GED and graduation from an accredited medical assistant program.
• Minimum of 1 year outpatient clinical experience OR 2 years front/back office MA duties in healthcare setting.
• Excellent customer service, time management, and communication; able to handle sensitive patient interactions without judgment.
• Preferred CMA credential; ultrasound experience and Epic EMR knowledge.
• Bilingual English/Spanish a plus.

Responsibilities

• Provide empathetic, non-directive counseling on contraception, pregnancy, and STI risks according to patient values.
• Assist providers during examinations and procedures, following SOPs and Medical Standards.
• Guide patients through visits, ensuring informed consent and answering questions on procedures, labs, and medications.
• Seamlessly manage front and back-office tasks and navigate Epic EMR for scheduling and documentation.

Skills

Empathetic communication

Front/back office support

Patient education

Bilingual English/Spanish

Education

High school diploma/GED

Accredited MA program

CMA credential (preferred)

Tools

Epic EMR

Job description

Planned Parenthood of Maryland Inc. in Annapolis seeks a compassionate Medical Assistant to support clinical operations and patient education. You will assist providers, guide patients through visits, and ensure a respectful, informed experience in reproductive health services.

The role emphasizes empathetic counseling, front/back office duties, and proficiency with the Epic EMR system. A CMA credential is preferred, and bilingual English/Spanish is a plus.