Empathetic Medical Assistant - Reproductive Health

Planned Parenthood of Maryland; Garrison (MD); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Comprehensive Coverage

Paid Time Off (PTO)

401(k) Retirement Plan

Job summary

Planned Parenthood of Maryland invites a motivated Medical Assistant to join the Owings Mills clinic. You will support clinicians during exams, educate patients on reproductive health options, and help coordinate front and back-office operations to ensure a smooth visit for every patient.

Strong customer service, time management, and communication skills are essential, with bilingual English/Spanish a plus. CMA credential is preferred, and experience with Epic EMR is valued.

Qualifications

• High school diploma or GED and graduation from an accredited medical assistant program.
• Minimum of 1 year of experience in an outpatient clinical setting OR 2 years of experience performing front/back office MA duties in a healthcare setting.
• Preferred CMA credential, ultrasound experience, and a working knowledge of Epic EMR.

Responsibilities

• Empower through patient education with non-directive counseling on contraceptive options, pregnancy, and STI risks.
• Assist medical providers during examinations and procedures while following SOPs and guidelines.
• Serve as a welcoming, service-oriented guide for patients, ensuring informed consent and answering questions about procedures, labs, and medications.
• Handle front and back-office tasks, verify insurance for next-day appointments, and navigate Epic EMR.

Skills

Customer service

Time management

Communication

Education

High school diploma or GED

Accredited Medical Assistant program graduate

Certified Medical Assistant (CMA) preferred

Tools

Epic EMR

Job description

Planned Parenthood of Maryland invites a motivated Medical Assistant to join the Owings Mills clinic. You will support clinicians during exams, educate patients on reproductive health options, and help coordinate front and back-office operations to ensure a smooth visit for every patient.

Strong customer service, time management, and communication skills are essential, with bilingual English/Spanish a plus. CMA credential is preferred, and experience with Epic EMR is valued.