Compassionate Medical Front Desk Specialist

Complete-Health; Florida; On-site; USD 21,000 - 28,000; Full time

Job summary

Complete-Health in Florida is seeking a Receptionist/Front Office for a full-time role. The position greets patients, schedules appointments, maintains records, and handles financial information with discretion.

The role requires strong communication, basic computer skills, and a customer-focused approach in a medical setting. The successful candidate will manage the reception area, coordinate with providers, and assist at other locations as needed, ensuring patient comfort and smooth clinic

Qualifications

• Experience in a medical front office is preferred.
• Strong communication to greet patients and handle inquiries.
• Proficient in computer programs including EMR systems.
• Must read and write legibly and follow instructions.
• Flexibility to travel to other locations as needed.

Responsibilities

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction by scheduling appointments and managing the calendar.
• Keep patient appointments on schedule by notifying provider of arrival and delays.
• Comforts patients by addressing anxieties and answering questions.
• Maintains patient accounts by updating personal and financial information.
• Obtains revenue by recording and collecting patient charges and handling third-party claims.
• Maintains office inventory and equipment; orders supplies as needed.
• Responds to emergencies to assist patients.
• Protects patient rights by maintaining confidentiality.
• Follows policies and procedures; supports team goals.
• Travel to other locations as needed.

Skills

Multi-tasking

Flexibility

Telephone skills

Customer service

Time management

Organization

Attention to detail

Scheduling

Word processing

Professionalism

Quality focus

Tools

Athena EMR

Word

Excel

Job description

Complete-Health in Florida is seeking a Receptionist/Front Office for a full-time role. The position greets patients, schedules appointments, maintains records, and handles financial information with discretion.

The role requires strong communication, basic computer skills, and a customer-focused approach in a medical setting. The successful candidate will manage the reception area, coordinate with providers, and assist at other locations as needed, ensuring patient comfort and smooth clinic