Patient Experience Scheduling Specialist

University of Louisville Physicians; United States; On-site; USD 22,000 - 28,000; Full time

Job summary

University of Louisville Physicians is seeking a friendly, patient-focused Scheduler to greet patients, schedule appointments, and maintain accurate records in a fast-paced ambulatory care setting. The role emphasizes excellent customer service, professional phone etiquette, and proficient use of EMR systems.

Responsibilities include verifying patient information, processing referrals and orders, and ensuring a smooth patient flow from check-in to check-out.

Qualifications

• High School Diploma or GED is required.
• 1 year healthcare experience preferred.
• Strong customer service and communication skills.
• Professional phone etiquette; clear verbal and written communication.
• Proficiency with basic computer skills; ability to navigate EMR systems.

Responsibilities

• Greet patients and assist them as needed.
• Schedule appointments and maintain calendar.
• Check patients into the electronic medical record.
• Answer questions and address patient needs.
• Process referrals, follow-up visits, and orders as directed.
• Maintain patient education materials and test instructions.
• Support HIPAA privacy and security requirements.

Skills

Customer service

Phone etiquette

Communication skills

Basic computer skills

Education

High School Diploma or GED

Tools

Electronic medical records (EMR)

Job description

University of Louisville Physicians is seeking a friendly, patient-focused Scheduler to greet patients, schedule appointments, and maintain accurate records in a fast-paced ambulatory care setting. The role emphasizes excellent customer service, professional phone etiquette, and proficient use of EMR systems.

Responsibilities include verifying patient information, processing referrals and orders, and ensuring a smooth patient flow from check-in to check-out.