Medical Receptionist, Nephrology, 8a-4:30p

University of Louisville Physicians; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

University of Louisville Physicians is seeking a courteous receptionist to greet patients, schedule appointments, and maintain records in our outpatient setting. You will answer phone calls, check patients in to the electronic medical record, collect forms, and coordinate with physicians and staff to ensure smooth visits.

A high school diploma or GED is required, with one year of healthcare experience preferred.

Qualifications

• High school diploma or GED required.
• One year healthcare experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Greet patients and assist with check-in.
• Schedule appointments.
• Maintain patient records and accounts.
• Answer and direct phone calls.
• Review and process patient paperwork.
• Coordinate with care teams for referrals and tests.

Skills

Customer service

Communication skills

Phone etiquette

Verbal & written communication

Computer skills

Education

High School Diploma or GED/Equivalent

Job description

Primary Location

UofL Phys Outpatient - ULP - AMG Address: 401 E. Chestnut St Louisville, KY 40202 Shift: First Shift (United States of America)

Job Description Summary

UofL Health is a not-for-profit 501(c)(3) fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, more than 250 physician practice locations, and more than 1,200 providers in Louisville and the surrounding counties, including southern Indiana. With more than 14,000 team members - physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care.

Job Description

The receptionist serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

Essential Functions

• Answer phone calls and direct them appropriately
• Check patient into the electronic medical record
• Ensure patient packet questionnaire is complete, if not assist patient in completing
• Address patients questions or needs
• Review M.D. visit orders to manage and expedite ordered care (e.g., referrals, follow up visits, DME orders, test orders and medication orders)
• Print paperwork for patient education and/or test instructions
• Check patient out of the electronic medical record at completion of visit
• Supports goals of department/organization.
• Works as a team player by enhancing team effectiveness, supporting, and assisting team members, the department and/or the organization

Other Functions

• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description

• Education: High School Diploma or GED/Equivalent (required)
• Experience: One(1) year healthcare experience (preferred)
• Job Competency: Knowledge, Skills, and Abilities critical to this role: Strong customer service and communication skills Must understand and be able to perform professional phone etiquette
• Language Ability: Must be able to communicate effectively in both verbal and written formats
• Reasoning Ability: Ability to solve practical problems
• Computer Skills: Must be proficient with basic computer skills
• Additional Responsibilities: Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times Maintains confidentiality and protects sensitive data at all times Adheres to organizational and department specific safety standards and guidelines Works collaboratively and supports efforts of team members Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

Background

UofL Health is a fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, nearly 200 physician practice locations and more than 1,000 providers in Louisville and the surrounding counties, including southern Indiana. Additional access to UofL Health is provided through a partnership with Carroll County Memorial Hospital. With more than 14,000 team members - physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care.