Compassionate Medical Front Desk Administrator

MYK PSYCHIATRY LLC; Westminster (MD); On-site; USD 34,000 - 52,000; Full time

Job summary

Myndpath Psychiatry & Medical Associates is seeking a Medical Administrator (Front Desk) to be the welcoming face of the practice. You will manage patient intake, scheduling, insurance checks, and front desk operations, ensuring a confidential and empathetic environment for all patients.

The role requires 3–5 years in medical front desk settings, strong MS Office and EHR skills, and a solid understanding of health insurance basics and billing procedures.

Qualifications

• High school diploma or equivalent; an associate degree is a plus.
• 3–5 years’ experience in medical front desk, customer service, or clerical roles; integrated primary care or mental health setting valued.
• Strong computer proficiency including MS Office and EHR systems.
• Solid understanding of health insurance basics and patient billing procedures.
• Strict adherence to HIPAA and patient privacy.

Responsibilities

• Greet patients and visitors warmly while maintaining a confidential, compassionate environment.
• Check-in/check-out; verify identities, manage queue, collect co-pays, and communicate wait times.
• Securely obtain and document informed consent, intake packets, release forms, and HIPAA acknowledgments.
• Manage multi-line phone lines and emails; route messages to clinical staff and providers.
• Coordinate complex schedules across primary care and psychiatry; slot urgent same-day visits.
• Verify insurance eligibility, confirm benefits, and document co-pays/authorizations before visits.
• Process and post payments; issue receipts and coordinate with billing for inquiries.
• Enter accurate administrative data into the EHR (chief complaints, allergies, pharmacy preferences, etc.).
• Maintain front office forms, mail, faxes, and records requests; assist with paperwork.

Skills

Customer service

EHR proficiency

HIPAA compliance

Medical terminology

Office software

Communication

Education

High school diploma or equivalent

Associate degree in healthcare administration or business (plus)

Tools

MS Office

EHR systems

Job description

Myndpath Psychiatry & Medical Associates is seeking a Medical Administrator (Front Desk) to be the welcoming face of the practice. You will manage patient intake, scheduling, insurance checks, and front desk operations, ensuring a confidential and empathetic environment for all patients.

The role requires 3–5 years in medical front desk settings, strong MS Office and EHR skills, and a solid understanding of health insurance basics and billing procedures.