Compassionate Leave Administration Specialist

U-Haul Co. of South Carolina; Phoenix (AZ); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Prescription drug plans

Dental & Vision plan

Onsite medical clinic

Wellness program

Tuition Reimbursement Program

Career stability

Opportunities for advancement

Job summary

U-Haul Co. of South Carolina in Phoenix, AZ, is seeking an HR Leave Administrator to support Team Members nationwide through the leave process. You will handle requests from initial inquiry to return-to-work, maintaining accurate case information and ensuring compliance with applicable laws.

The role emphasizes organization, discretion, and service orientation, with collaboration across HR and disability partners to provide timely, compassionate support to employees.

Qualifications

• Strong attention to detail and accurate recordkeeping.
• Ability to stay organized and manage multiple priorities and deadlines.
• Strong written and verbal communication skills.
• Professional, supportive, and service-oriented when assisting Team Members and Leadership.
• Ability to work independently and collaborate effectively as part of a team.
• Takes initiative and follows through on commitments.
• Willingness to learn and apply administration policies and procedures.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Experience supporting team members in a fast-paced administrative or service-oriented environment.

Responsibilities

• Administer leave programs from initial requests through return to work or case closure.
• Review eligibility, medical certifications and balances; approve/deny per laws and policies.
• Maintain ownership of cases and ensure information is complete and communicated.
• Complete follow-up, documentation, and system updates on time.
• Manage benefit premium payments and related communications during leave.
• Coordinate leave with disability insurer and HR partners.
• Respond to requests and tickets within service standards.
• Participate in team responsibilities including phone queue coverage and workload coordination.
• Stay informed on applicable leave requirements and program changes; escalate when needed.
• Protect confidential medical and employment information.

Skills

Attention to detail

Organizational skills

Written & verbal communication

Service orientation

Independent work

Team collaboration

Proactiveness

Discretion

Administrative experience

Tools

HRIS

Ticketing system

Case management system

Job description

U-Haul Co. of South Carolina in Phoenix, AZ, is seeking an HR Leave Administrator to support Team Members nationwide through the leave process. You will handle requests from initial inquiry to return-to-work, maintaining accurate case information and ensuring compliance with applicable laws.

The role emphasizes organization, discretion, and service orientation, with collaboration across HR and disability partners to provide timely, compassionate support to employees.