Leave Administrator

U-Haul Co. of South Carolina

Phoenix (AZ)

On-site

USD 55,000 - 70,000

Full time

5 days ago

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Benefits offered by this job

Medical insurance

Prescription drug plans

Dental & Vision plan

Onsite medical clinic

Wellness program

Tuition Reimbursement Program

Career stability

Opportunities for advancement

Job summary

U-Haul Co. of South Carolina in Phoenix, AZ, is seeking an HR Leave Administrator to support Team Members nationwide through the leave process. You will handle requests from initial inquiry to return-to-work, maintaining accurate case information and ensuring compliance with applicable laws.

The role emphasizes organization, discretion, and service orientation, with collaboration across HR and disability partners to provide timely, compassionate support to employees.

Qualifications

Strong attention to detail and accurate recordkeeping.
Ability to stay organized and manage multiple priorities and deadlines.
Strong written and verbal communication skills.
Professional, supportive, and service-oriented when assisting Team Members and Leadership.
Ability to work independently and collaborate effectively as part of a team.
Takes initiative and follows through on commitments.
Willingness to learn and apply administration policies and procedures.
Ability to handle sensitive and confidential information with discretion and professionalism.
Experience supporting team members in a fast-paced administrative or service-oriented environment.

Responsibilities

Administer leave programs from initial requests through return to work or case closure.
Review eligibility, medical certifications and balances; approve/deny per laws and policies.
Maintain ownership of cases and ensure information is complete and communicated.
Complete follow-up, documentation, and system updates on time.
Manage benefit premium payments and related communications during leave.
Coordinate leave with disability insurer and HR partners.
Respond to requests and tickets within service standards.
Participate in team responsibilities including phone queue coverage and workload coordination.
Stay informed on applicable leave requirements and program changes; escalate when needed.
Protect confidential medical and employment information.

Skills

Attention to detail

Organizational skills

Written & verbal communication

Service orientation

Independent work

Team collaboration

Proactiveness

Discretion

Administrative experience

Tools

HRIS

Ticketing system

Case management system

Job description

United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship.

Location:

20 East Thomas Road, Phoenix, Arizona 85012 United States of America

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

Position Overview:

Reporting to the Manager, Leave Administration, the HR Leave Administrator supports Team Members across the U.S. throughout the leave-of-absence process, from the initial request through return to work or case closure. This role is ideal for an organized, detail-oriented, and service-focused candidate who is interested in building their knowledge in leave administration. The successful candidate will provide responsive support, maintain accurate case information, and help Team Members navigate the leave process during important times in their lives.

Essential Duties, Responsibilities, & Key Accountabilities:

Administer assigned FMLA, medical, maternity, federal, state, military, personal, and other leave programs from initial requests through return to work or case closure.
Review eligibility, medical certifications, supporting documentation, and leave balances; approve or deny requests in accordance with applicable laws, policies, and procedures.
Maintain ownership of assigned cases and ensure required information is complete, accurate, and communicated appropriately.
Complete required follow‑up, documentation, communications, and system updates accurately and on time.
Manage benefit premium payments and related communications while Team Members are on leave.
Coordinate leave with the Company's disability insurance provider and Human Resources partners to support Team Members on leave.
Respond to requests and tickets within established service standards.
Participate in shared team responsibilities, including phone queue coverage, workload coordination, and responding to leave‑related inquiries from Team Members and Leadership.
Stay informed on applicable leave requirements and program changes to support accurate case management and a positive Team Member experience.
Escalate complex or unusual situations when additional guidance or support is needed.
Protect confidential medical and employment information.
Assist with maintaining and updating leave standard operating procedures, notification letters, information packets, and other department resources.

Skills, Requirements & Qualifications:

Required

Strong attention to detail and accurate recordkeeping skills.
Ability to stay organized and effectively manage multiple priorities and deadlines.
Strong written and verbal communication skills.
Professional, supportive, and service-oriented when assisting Team Members and Leadership.
Ability to work independently and collaborate effectively as part of a team.
Takes initiative, looks for solutions, and follows through on commitments.
Willingness to learn and apply administration policies and procedures.
Ability to handle sensitive and confidential information with discretion and professionalism.
Experience supporting team members in a fast-paced administrative or service-oriented environment.

Preferred

Experience in Human Resources, benefits, disability claims, health care administration, customer service, or case management.
Experience with FMLA or other leave programs.
Experience using an HRIS, ticketing, claims, or case‑management system.

What Success Looks Like:

Champion a people-first culture by providing responsive, resourceful, and compassionate support to Team Members.
Maintain strong organization and accountability while following through on assigned responsibilities.
Ensure accurate, complete and timely case documentation and recordkeeping.
Take ownership of your work and be willing to go the extra mile to support team members and resolve concerns.
Communicate effectively and collaborate with the team to ensure consistent coverage and support.
Recognize when additional guidance is needed and seek support proactively.

U- Haul Offers: