Compassionate Intake & Care Coordinator

Paylocity; Tallahassee, Northern (FL, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Paylocity is seeking an Intake Coordinator to ensure a smooth, compassionate intake process for new and returning patients, including assessments and insurance verification.

The role requires strong communication, organizational skills, EMR proficiency, and a solid understanding of HIPAA and mental health protocols.

This full-time, on-site position in Tallahassee offers a collaborative clinic environment focused on efficient workflows and excellent patient care.

Qualifications

• Associate degree or 3+ years of experience in behavioral health/psychiatric setting.
• Strong understanding of mental health diagnoses, treatment modalities, and crisis intervention.
• Proficiency with EMR systems and insurance verification processes.
• Excellent interpersonal, organizational, and problem-solving skills.

Responsibilities

• Manage intake and scheduling operations for patients.
• Coordinate with clinicians to determine levels of care and scheduling needs.
• Ensure accurate and timely documentation of patient information in the EMR.
• Verify insurance benefits and obtain pre-authorizations as needed.
• Maintain up-to-date knowledge of community resources and referral options.
• Support best practices for patient engagement during the intake process.
• Identify opportunities to improve intake workflows to enhance patient experience and clinic efficiency.
• Serve as a liaison between patients, families, and clinical teams during the intake process.
• Ensure compliance with HIPAA and other regulatory standards.
• Assist with various duties as needed in the local office.
• Be proficient in office-related tasks and provide support when necessary.

Skills

Communication skills

Organizational skills

Problem-solving

Crisis intervention knowledge

Education

Associate degree in psychology, social work, healthcare administration, or related field

Tools

EMR systems

Job description

Paylocity is seeking an Intake Coordinator to ensure a smooth, compassionate intake process for new and returning patients, including assessments and insurance verification.

The role requires strong communication, organizational skills, EMR proficiency, and a solid understanding of HIPAA and mental health protocols.

This full-time, on-site position in Tallahassee offers a collaborative clinic environment focused on efficient workflows and excellent patient care.