Patient Services Representative - Pain Clinic

Lifepoint Health Careers; Gallatin (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Comprehensive benefits

Financial protection & PTO

Career growth support

Well-being programs

Professional development

Job summary

Lifepoint Health, Inc. operates Sumner Regional Medical Center in Gallatin, TN. The Patient Services Representative role focuses on welcoming patients, accurate check-in/out, and managing insurance details in a fast-paced clinic.

Responsibilities include scheduling, patient education, and coordinating with nurses and providers to ensure smooth workflow and high-quality care for pain management patients.

Qualifications

• Computer proficiency and ability to learn multiple healthcare systems.
• Strong customer-service and interpersonal skills.
• Ability to work in a high-volume, fast-paced environment.
• Attention to detail in patient, insurance, and scheduling data.
• Professional and compassionate communication with diverse patients.
• Collaborative, team-oriented approach.
• Willingness to learn insurance requirements and clinic processes.
• Experience in medical office or front-office settings.
• Familiar with Athena or similar EHR systems.

Responsibilities

• Greets patients and provides a welcoming, professional experience throughout check-in and check-out.
• Registers patients accurately, including updating demographic and insurance information and scanning insurance cards.
• Verifies insurance coverage and ensures required information is complete and accurate.
• Collects copays and other patient payments at the time of service.
• Reviews new-patient and recurring visit documentation for completion and required forms.
• Schedules follow-up appointments, referrals, and a variety of pain-management procedures.
• Provides patients with applicable orders and documentation, including X-ray orders.
• Answers incoming calls, schedules appointments, and routes questions to nurses and providers.
• Maintains accurate patient and referral information in Athena and Meditech.
• Uses Athena, insurance portals, and Meditech to support patient registration and records retrieval.
• Partners with providers, nurses, and front-office team to maintain efficient patient flow.
• Provides courteous, compassionate, nonjudgmental service to patients with acute or chronic pain.
• Learns clinic procedures, terminology, workflows, and insurance requirements.
• Performs additional front-office duties to support clinic and team.

Skills

Computer proficiency

Customer service

High-volume environment

Attention to detail

Professional communication

Team collaboration

Willingness to learn insurance

Education

High school diploma or equivalent

Tools

Athena

Meditech

Job description

Your experience matters

Sumner Regional Medical Centerispart of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. Weare driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As Patient Services Representativejoining our team, you're embracing a vital mission dedicated to making communities healthier®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

Join a close-knit, highly collaborative team where everyone pitches in and supports one another. Our Pain Clinic is fast-paced and high-volume, but our team still makes time to have fun, and our providers make a point of ensuring every team member knows their contribution is valued. We're looking for someone who enjoys staying busy, brings a positive attitude, and wants to be part of a welcoming team that truly has each other's back.

How you'll contribute

A Patient Services Representative who excels in this role:

• Greets patients and provides a welcoming, professional experience throughout check-in and check-out.
• Registers patients accurately, including reviewing and updating demographic and insurance information and scanning insurance cards.
• Verifies insurance coverage and helps ensure required insurance information is complete and accurate.
• Collects copays and other patient payments at the time of service.
• Reviews new-patient and recurring visit documentation for completion, including required pain-management medication agreements and other clinic-specific forms.
• Schedules follow-up appointments, new-patient referrals, and a variety of pain-management procedures.
• Provides patients with applicable orders and documentation, including copies of X-ray orders.
• Answers incoming telephone calls, schedules appointments, and routes patient questions and messages to nurses and providers as appropriate.
• Maintains accurate patient and referral information within Athena, including referring-provider information and other required documentation.
• Uses Athena, insurance verification portals, and Meditech as needed to support patient registration and retrieve applicable records.
• Partners closely with providers, nurses, and fellow front-office team members to maintain efficient patient flow in a fast-paced clinic.
• Provides courteous, compassionate, and nonjudgmental service to patients experiencing acute or chronic pain.
• Learns clinic-specific procedures, terminology, workflows, and insurance requirements to effectively answer patient questions and support clinic operations.
• Performs additional front-office and patient-service duties as needed to support the clinic and team.

What we're looking for

Applicants should have a high school diploma or equivalent; three years of directly related experience may be considered in lieu of the education requirement. Additional requirements include:

Required

• Computer proficiency and ability to learn and navigate multiple healthcare systems and applications.
• Strong customer-service and interpersonal skills with a friendly, outgoing, patient-focused approach.
• Ability to work effectively in a high-volume, fast-paced environment while managing multiple priorities.
• Strong attention to detail and ability to accurately manage patient, insurance, scheduling, and registration information.
• Ability to communicate professionally and compassionately with a diverse patient population.
• Collaborative, team-oriented approach with a willingness to assist wherever needed.
• Willingness and ability to learn insurance requirements, pain-management workflows, procedures, and clinic-specific processes.

Preferred

• Previous experience in a medical office, physician practice, patient registration, or healthcare front-office environment.
• Basic knowledge of health insurance and insurance verification processes.
• Previous patient scheduling, registration, collections, or point-of-service payment experience.
• Experience with Athena or another electronic health record/practice-management system.

Schedule:

Monday - Thursday 6:30am - 5:00pm (clinic is closed Fridays)

Whyjoin us

We believethat investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits:Multiple levels of medical, dental and vision coverage for full-time andpart-time employees.
• FinancialProtection& PTO:Life, accident, criticalillness, hospital indemnity insurance, short-andlong-term disability, paid family leaveandpaid time off.
• Financial & Career Growth:Highereducation and certification tuitionassistance, loan assistance and 401(k) retirement packageandcompany match.
• Employee Well-being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development:Ongoing learningandcareer advancement opportunities.

More about Sumner Regional Medical Center

Sumner Regional Medical Centeris a 167-bed acute care hospital serving Gallatin and the surrounding Sumner County community. For more than 60 years, the hospital has provided a broad range of inpatient and outpatient services, including emergency care, surgical services, cardiovascular care, orthopedics, women's services, and other specialty care. The hospital is accredited by The Joint Commission and is part of Highpoint Health, a regional health system serving communities across Middle Tennessee.

EEOC Statement

"Sumner Regional Medical Centeris an Equal Opportunity Employer.Sumner Regional Medical Centeris committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."