Compassionate Front Desk & Scheduling Coordinator

The Ness Center; Mandeville (LA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Ness Center is seeking a friendly Receptionist and Scheduler to be the first point of contact for clients, families, and partners. You will manage front desk operations, answer calls, coordinate appointments across the center's programs, and assist with data entry and correspondence.

Ideal candidates are personable, dependable, and capable of multitasking in a busy environment while protecting confidentiality and representing the center with professionalism and empathy.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2+ years receptionist, customer service, or administrative experience required
• Strong verbal and written communication skills.
• Basic computer proficiency, including Microsoft Office.
• Excellent customer service and interpersonal skills.
• Ability to multitask, stay organized, and manage competing priorities.
• Dependability, patience, empathy, and sound judgment.
• Ability to maintain confidentiality and interact compassionately with individuals who may be experiencing difficult or stressful circumstances.

Responsibilities

• Welcome visitors and respond to incoming calls in a friendly, professional, and compassionate manner.
• Answer, screen, and direct calls and inquiries to the appropriate staff or programs.
• Schedule, coordinate, and confirm appointments across The Ness Center's programs.
• Provide general information about programs and services.
• Assist with data entry, document preparation, filing, correspondence, and other administrative tasks.
• Support organizational projects, meetings, community outreach, and special events.
• Maintain an organized, professional, and welcoming reception area.
• Protect confidential information and communicate effectively with individuals from diverse backgrounds.
• Collaborate with program staff and leadership to support daily operations.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Ness Center is seeking a friendly Receptionist and Scheduler to be the first point of contact for clients, families, and partners. You will manage front desk operations, answer calls, coordinate appointments across the center's programs, and assist with data entry and correspondence.

Ideal candidates are personable, dependable, and capable of multitasking in a busy environment while protecting confidentiality and representing the center with professionalism and empathy.