Compassionate Front Desk & Scheduler

Northlake Behavioral Health System; Mandeville (LA); On-site; USD 21,000 - 28,000; Full time

Job summary

Northlake Behavioral Health System seeks a Receptionist and Scheduler to welcome clients and families, answer calls, and schedule appointments across The Ness Center’s programs. You will provide general program information and assist with administrative tasks, maintaining confidentiality and a welcoming reception area.

The role requires 2+ years of relevant experience, strong communication skills, and a patient, empathetic approach to individuals in difficult circumstances.

Qualifications

• High school diploma or equivalent required.
• 2+ years receptionist, customer service, or administrative experience preferred.
• Strong verbal and written communication skills.
• Basic computer proficiency, including Microsoft Office.
• Excellent customer service and interpersonal skills.
• Ability to multitask, stay organized, and manage competing priorities.
• Maintain confidentiality and interact with empathy in stressful situations.

Responsibilities

• Welcome visitors and answer calls in a friendly, professional manner.
• Screen, direct, and respond to inquiries to appropriate staff.
• Schedule and confirm appointments across programs.
• Provide general information about programs and services.
• Assist with data entry, filing, and other admin tasks.
• Support events, meetings, and outreach activities.
• Maintain organized reception area and protect confidential information.
• Collaborate with staff and leadership to support daily operations.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Education

High school diploma

Tools

Microsoft Office

Job description

Northlake Behavioral Health System seeks a Receptionist and Scheduler to welcome clients and families, answer calls, and schedule appointments across The Ness Center’s programs. You will provide general program information and assist with administrative tasks, maintaining confidentiality and a welcoming reception area.

The role requires 2+ years of relevant experience, strong communication skills, and a patient, empathetic approach to individuals in difficult circumstances.