Front Desk Receptionist

Recovery Network; Baltimore (MD); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(K) with employer match

Employer paid life insurance

Paid holidays

Job summary

Recovery Network in Baltimore, MD is seeking a highly organized, full-time Front Desk Receptionist to join our behavioral health team. The role focuses on greeting visitors, answering calls, scheduling appointments, and supporting billing with insurance verification and EMR management.

The position requires strong administrative skills, computer literacy, and experience with EMR systems. A compassionate, professional approach is essential for high-quality client care.

Qualifications

• Prior experience with administrative duties.
• Computer literacy required.
• Experience working in EMR (Electronic Medical Records) systems preferred.
• Excellent documentation & communication skills.
• Sound judgement, professionalism, & compassion for client care.
• Experience with Substance Misuse & Mental Health diagnoses is strongly preferred.
• Experience in Behavioral Health treatment programs is strongly preferred.

Responsibilities

• Welcome visitors/clients by greeting them in a professional manner.
• Answer incoming calls from clients/referral sources.
• Schedule appointments via EMR, Outlook, and Teams.
• Create new client charts and gather information for appointments.
• Verify Medicaid and other insurance information for billing.
• Log client payments for private insurance.
• Assist with specimen collection as needed.
• Communicate with the team to ensure great client care.

Skills

Administrative duties

Computer literacy

EMR systems

Documentation

Communication

Compassionate client care

Substance misuse experience

Behavioral health experience

Tools

EMR systems

Outlook

Teams

Job description

Recovery Network provides quality addiction treatment, behavioral health therapy, and treatment for individuals with a dual diagnosis. We are seeking a highly motivated, organized, & reliable full-time Front Desk Receptionist to join our team!

Our mission is to provide an opportunity for individuals to learn how to live a positive, sober lifestyle while empowering them to make changes that will lead to successful, independent living.

Job Responsibilities include:

• Welcome visitors / clients by greeting them, in person or on the telephone in a professional & timely manner.
• Answer incoming phone calls from clients, referral sources, etc. in a professional manner.
• Calling clients to schedule appointments, confirm appointments, etc.
• Coordinate scheduling for assessments & follow up appointments using EMR system, Microsoft Outlook, & Microsoft Teams.
• Create new client charts & obtain all necessary information to schedule appointments.
• Verify initial insurance authorization for Medicaid & obtain all necessary private insurance information to work with our billing team to verify private insurance.
• Collect & log any client payments for private insurance.
• Assist with specimen collection as needed.
• Communicate with other team members in a respectful & timely manner to ensure great client care.

Qualifications include:

• Prior experience with administrative duties
• Computer literate
• Prior experience working in EMR (Electronic Medical Records) systems
• Excellent documentation & communication skills
• Possess sound judgement, professionalism, & compassion for client care
• Experience working with individuals that have Substance Misuse & Mental Health diagnosis is STRONGLY PREFERRED.
• Experience working in a Behavioral Health treatment program is STRONGLY PREFERRED.

Hours:

• Monday - Thursday from 9:00am - 5:00pm
• Friday from 9:00am - 4:00pm

Benefits include:

• Paid time off (PTO)
• Optional Medical / Dental / Vision
• Optional 401(K) with an employer match
• Employer paid life insurance
• Paid holidays

Pay:

• $17.00/hr.