RECEPTIONIST

Unhooked Recovery; Mesa (AZ); On-site; USD 32,000 - 46,000; Full time

Job summary

Unhooked Recovery in Mesa, AZ is seeking a friendly Front Desk / Admissions Coordinator to support our outpatient, detox, and residential programs. You will be the first point of contact for clients, families, and referral partners.

Responsibilities include answering phones, scheduling intake appointments, coordinating admissions, verifying insurance, and maintaining confidential records while delivering excellent customer service in a welcoming lobby.

Qualifications

• High school diploma or GED required.
• Experience in behavioral health or healthcare preferred.
• Experience with admissions, scheduling, and insurance verification preferred.
• Strong communication, multitasking, and organizational skills.
• Knowledge of HIPAA/42 CFR a plus.
• CPR/First Aid certification or ability to obtain.

Responsibilities

• Answering phones and managing referrals.
• Scheduling intake appointments and coordinating admissions.
• Verifying insurance and assisting with registration paperwork.
• Providing excellent customer service while maintaining confidentiality.
• Maintaining accurate admission and referral records.
• Supporting a clean, welcoming front lobby.

Skills

Customer service

Communication

Multitasking

Organizational skills

HIPAA knowledge

Bilingual

Education

High school diploma or GED

Job description

Description

Front Desk / Admissions Coordinator

Unhooked Recovery is seeking a friendly, organized Front Desk / Admissions Coordinator to support our outpatient, detox, and residential programs. This role is the first point of contact for clients, families, and referral partners.

Responsibilities include:

• Answering phones and managing referrals
  


• Scheduling intake appointments and coordinating admissions
  


• Verifying insurance and assisting with registration paperwork
  


• Providing excellent customer service while maintaining confidentiality
  


• Maintaining accurate admission and referral records
  


• Supporting a clean, welcoming front lobby
  

Qualifications:

• High school diploma or GED required
  


• 3+ years in behavioral health or healthcare preferred
  


• Experience with admissions, scheduling, and insurance verification preferred
  


• Strong communication, multitasking, and organizational skills
  


• Knowledge of HIPAA/42 CFR a plus
  


• CPR/First Aid (or ability to obtain)
  


• Bilingual preferred