Compassionate Front Desk Receptionist (Healthcare)

Sapphire at Northwoods; Belvidere (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Sapphire at Northwoods seeks a Receptionist to manage a courteous, professional front desk, answer and transfer calls, provide information, and assist residents, staff, guests and vendors. The role includes clerical tasks, medical record prep, and data entry into PCC with attention to confidentiality and service quality.

Ideal candidates have a High School diploma, typing skills, and experience with business machines or office software.

Qualifications

• Typing and experience with other business machines very desirable.
• Must be able to handle a multiplicity of routine tasks, following specific instructions carefully and general instructions completely.

Responsibilities

• Opens and closes the reception desk and properly secures all files, keys and equipment in the office area.
• Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office.
• Prepares medical records for new admissions and enters all information into PCC in a timely manner.
• Generates, maintains and prints documents necessary for resident care.
• Updates room and census.
• Receives, sorts, and distributes mail as appropriate in accordance with the Illinois Department of Public Health policy.
• Fully embraces a culture of high quality customer service.
• Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, acknowledges the assistance and contributions of others, and demonstrates professionalism.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.

Skills

Typing

Education

High School graduate preferred

Tools

Office suite applications

PCC

Job description

Sapphire at Northwoods seeks a Receptionist to manage a courteous, professional front desk, answer and transfer calls, provide information, and assist residents, staff, guests and vendors. The role includes clerical tasks, medical record prep, and data entry into PCC with attention to confidentiality and service quality.

Ideal candidates have a High School diploma, typing skills, and experience with business machines or office software.