Compassionate Front Desk Concierge (Funeral Services)

Service Corporation International; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Service Corporation International (SCI) in Houston, TX, is seeking a front desk receptionist to greet and assist visitors, route calls, and support office operations. This role supports families during difficult times and coordinates with staff to ensure a respectful environment.

The position requires a high school diploma, basic MS Office skills, and the ability to work Saturday and Sunday or beyond standard hours. Prior receptionist or administrative support experience is preferred.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Six months general office, receptionist, or administrative support preferred.
• Proficient at operating telephones, fax, copier.

Responsibilities

• Greets guests and visitors, offering assistance when entering the building.
• Notifies staff members when appointments arrive and escorts guests to appropriate room.
• Answers routine questions associated with services, products, location directions, etc.
• Immediately notifies and involves management with customer service and security issues.
• Receives deceased belongings from family and follows chain of custody procedures.
• Answers, screens, and routes incoming calls to appropriate staff members.
• Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed.
• Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture.
• Receives incoming mail and packages.
• Maintains organized and current electronic and paper files and records, such as deeds and trust files.
• May perform light typing, proofreading, data entry or printing

Skills

MS Office

Professional speaking voice

Interpersonal skills

Diplomacy

Weekend availability

Education

High School Diploma or equivalent

Tools

Telephone systems

Fax machine

Copier

Job description

Service Corporation International (SCI) in Houston, TX, is seeking a front desk receptionist to greet and assist visitors, route calls, and support office operations. This role supports families during difficult times and coordinates with staff to ensure a respectful environment.

The position requires a high school diploma, basic MS Office skills, and the ability to work Saturday and Sunday or beyond standard hours. Prior receptionist or administrative support experience is preferred.