Front Desk Concierge - Family Services (Funeral)

Service Corporation International; Miami (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Service Corporation International in Miami is seeking an energetic receptionist to greet visitors, manage phone calls, and provide general office support at the front desk. You will coordinate with staff to direct families and maintain a welcoming environment in a sensitive setting.

The role requires a high school diploma, basic MS Office skills, and reliable availability including weekends. Prior office experience is preferred to handle routine inquiries, mail, and light typing tasks

Qualifications

• Six months general office, receptionist, or administrative support experience preferred.
• Proficient at operating telephones, fax, copier.
• Working knowledge of MS Office Suite.

Responsibilities

• Greets guests and visitors, offering assistance when entering the building.
• Notifies staff when appointments arrive and escorts guests to appropriate room.
• Answers routine questions about services, products, and directions.
• Notifies management immediately for customer service and security issues.
• Receives deceased belongings and follows chain of custody procedures.
• Answers and routes incoming calls to appropriate staff members.
• Maintains a comfortable environment, provides beverages, and may make coffee.
• Maintains guest-waiting area and keeps furniture organized.
• Receives incoming mail and packages.
• Maintains organized electronic and paper files such as deeds and trust records.
• May perform light typing, proofreading, data entry or printing.

Skills

Interpersonal skills

Clear speaking voice

Professional demeanor

Customer service orientation

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Service Corporation International in Miami is seeking an energetic receptionist to greet visitors, manage phone calls, and provide general office support at the front desk. You will coordinate with staff to direct families and maintain a welcoming environment in a sensitive setting.

The role requires a high school diploma, basic MS Office skills, and reliable availability including weekends. Prior office experience is preferred to handle routine inquiries, mail, and light typing tasks