Compassionate Front Desk & Patient Services Specialist

IVI RMA North America; Littleton (CO); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Retirement 401K Plan

Paid Time Off & Paid Holidays

Company Paid Life Insurance & LTD & AD

Flexible Spending Accounts

Employee Assistance Program

Tuition Reimbursement

Job summary

IVI RMA North America is seeking a Patient Services Coordinator in Littleton, CO. The role starts Full-Time, Monday-Friday, 7:30 AM-4:30 PM with rotating weekends, serving as the first point of contact for patients and visitors.

You will guide patients through visits, schedule appointments, collect payments, and collaborate with physicians and staff to ensure an exceptional patient experience. Benefits include medical, dental, vision options and more.

Qualifications

• High School Diploma or GED.
• Minimum 1 year of administrative, healthcare, hospitality, or customer service experience.
• Strong communication and interpersonal skills.
• Comfortable working in a fast-paced, patient-centered environment.
• Proficient with Microsoft Office and general computer applications.

Responsibilities

• Serve as the first point of contact for patients and visitors, creating a welcoming, compassionate, and professional experience.
• Guide patients through each stage of their visit, answering questions and helping them feel supported throughout their fertility journey.
• Schedule, confirm, and manage appointments while following provider scheduling templates and coordinating patient flow.
• Identify and resolve scheduling conflicts, making recommendations to ensure an efficient patient experience.
• Collect patient payments and help ensure insurance and demographic information is accurate and up to date.
• Partner closely with physicians, nurses, financial counselors, and administrative staff to coordinate exceptional patient care.
• Process medical records requests and maintain accurate patient information.
• Answer incoming calls, respond to patient inquiries, and provide excellent customer service.
• Support daily office operations, including ordering supplies, maintaining front desk and waiting room areas, and ensuring the clinic presents a professional and welcoming environment.
• Contribute to a collaborative team culture focused on delivering an outstanding patient experience.

Skills

Communication skills

Interpersonal skills

Customer service

Microsoft Office

Administrative experience

Education

High School Diploma or GED

Associate degree or coursework in healthcare administration

Tools

EMR/EHR systems

Job description

IVI RMA North America is seeking a Patient Services Coordinator in Littleton, CO. The role starts Full-Time, Monday-Friday, 7:30 AM-4:30 PM with rotating weekends, serving as the first point of contact for patients and visitors.

You will guide patients through visits, schedule appointments, collect payments, and collaborate with physicians and staff to ensure an exceptional patient experience. Benefits include medical, dental, vision options and more.