Compassionate Front Desk & Patient Services Pro

Jobtailor; Monroe (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Jobtailor is seeking a patient access coordinator to deliver compassionate service, assist with patient registration, insurance verification, scheduling, and billing inquiries in a fast-paced healthcare office in Monroe, NC.

You will manage front desk tasks, handle confidential information, and collaborate with the team to ensure a smooth patient experience while adhering to healthcare regulations. Prior front desk experience is preferred.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.
• Must be able to sit for long periods.
• Must be able to work in a fast-paced office environment.
• Should be able to bend and lift up to 10 lbs.

Responsibilities

• Provide caring and compassionate customer service to create an excellent patient experience
• Interact with patients and families in sensitive situations
• Apply critical thinking and decisive judgment in a hectic environment
• Work cohesively on a team and independently with minimal supervision
• Manage patient registration, insurance verification, scheduling, collection and cash receipting
• Perform arrival and/or departure desk activities accurately
• Encourage patient utilization of front-end technology during registration
• Enter and maintain confidential patient, insurance, billing, and payment information
• Assist billing functions or direct inquiries to the appropriate billing office
• Demonstrate proficiency in emergency codes and appropriate responses
• Follow applicable federal and state healthcare regulations
• Monitor inventory and stock medications, narcotics, and emergency medications/equipment

Job description

Jobtailor is seeking a patient access coordinator to deliver compassionate service, assist with patient registration, insurance verification, scheduling, and billing inquiries in a fast-paced healthcare office in Monroe, NC.

You will manage front desk tasks, handle confidential information, and collaborate with the team to ensure a smooth patient experience while adhering to healthcare regulations. Prior front desk experience is preferred.