Compassionate Front Desk & Insurance Coordinator

NCCH; Arizona; On-site; USD 36,000 - 48,000; Full time

Job summary

NCCH in Arizona seeks a Patient Services Representative for Rural Health Clinics to deliver a compassionate patient experience in a fast-paced medical office. You will support front-office tasks including patient registration, appointment scheduling, insurance verification, and financial counseling.

The role demands attention to detail, excellent communication, and the ability to handle multiple tasks in a busy environment while adhering to HIPAA and clinic policies; prior medical office or

Qualifications

• 1 year of experience in a medical office, customer service, or patient-facing role.
• Strong knowledge of basic insurance terminology and patient financial services.
• Proficiency in Microsoft Office Suite and electronic health records (EHR) systems.
• Ability to handle multiple tasks with speed and accuracy in a high-volume environment.
• Professional demeanor with strong verbal and written communication skills.

Responsibilities

• Greet patients and register them accurately and efficiently.
• Collect and enter patient demographics, insurance, and eligibility information.
• Schedule appointments for clinic providers and ancillary services.
• Verify insurance coverage, obtain authorizations, and confirm referrals prior to service.
• Collect co-pays and self-pay amounts and provide financial guidance to patients.
• Post payments and reconcile cash drawers at the point of service.
• Handle incoming calls and route messages appropriately.
• Coordinate patient flow and support clinical staff with timely check-in/check-out.
• Maintain confidentiality and release patient information according to HIPAA and policy.
• Collaborate with insurance companies, case managers, providers, and internal teams.

Skills

Customer service

Communication

Attention to detail

Teamwork

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Electronic Health Records (EHR)

Job description

NCCH in Arizona seeks a Patient Services Representative for Rural Health Clinics to deliver a compassionate patient experience in a fast-paced medical office. You will support front-office tasks including patient registration, appointment scheduling, insurance verification, and financial counseling.

The role demands attention to detail, excellent communication, and the ability to handle multiple tasks in a busy environment while adhering to HIPAA and clinic policies; prior medical office or