Compassionate Front Desk Coordinator - Healthcare Office

Home Instead; DeKalb (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Direct deposit pay

Early wage access

On-the-job training

Paid Time Off

Telehealth program

Retirement plan

Medical, dental, and vision insurance

Job summary

Home Instead in DeKalb, IL is seeking a friendly Receptionist to anchor our local office. You will warmly greet visitors, answer multi‑line calls, and route inquiries to scheduling, care coordination, or recruitment teams.

The role requires 1+ year of front desk or administrative experience, with proficiency in ClearCare (WellSky), Salesforce, and Microsoft 365. A high school diploma or GED is required; HIPAA privacy must be upheld.

Qualifications

• 1+ year of front desk reception, admin support, or customer service experience.
• Experience in home care, healthcare, or senior services is a plus.
• Familiar with ClearCare (WellSky) and Salesforce; ability to learn CRM quickly.
• Proficient with Microsoft 365 (Outlook, Excel, Word).
• Strong communication, active listening, calm phone demeanor.
• High discretion and HIPAA confidentiality.
• High school diploma or GED required.

Responsibilities

• Welcoming presence for visitors with hospitality and professionalism.
• Handle multi-line calls, direct inquiries to scheduling, care coordination, or recruitment.
• Manage client and caregiver records in ClearCare/WellSky and Salesforce.
• Draft correspondence, organize digital files, support workflows in Microsoft 365.
• Assist HR with onboarding packets and mail handling.

Skills

Front desk reception

Administrative support

Customer service

Microsoft 365 proficiency

Communication skills

HIPAA knowledge

Discretion

Education

High school diploma or GED

Tools

ClearCare (WellSky)

Salesforce

Microsoft 365

Job description

Home Instead in DeKalb, IL is seeking a friendly Receptionist to anchor our local office. You will warmly greet visitors, answer multi‑line calls, and route inquiries to scheduling, care coordination, or recruitment teams.

The role requires 1+ year of front desk or administrative experience, with proficiency in ClearCare (WellSky), Salesforce, and Microsoft 365. A high school diploma or GED is required; HIPAA privacy must be upheld.