Receptionist

Home Instead; DeKalb (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Direct deposit pay

Early wage access

On-the-job training

Paid Time Off

Telehealth program

Retirement plan

Medical, dental, and vision insurance

Job summary

Home Instead in DeKalb, IL is seeking a friendly Receptionist to anchor our local office. You will warmly greet visitors, answer multi‑line calls, and route inquiries to scheduling, care coordination, or recruitment teams.

The role requires 1+ year of front desk or administrative experience, with proficiency in ClearCare (WellSky), Salesforce, and Microsoft 365. A high school diploma or GED is required; HIPAA privacy must be upheld.

Qualifications

• 1+ year of front desk reception, admin support, or customer service experience.
• Experience in home care, healthcare, or senior services is a plus.
• Familiar with ClearCare (WellSky) and Salesforce; ability to learn CRM quickly.
• Proficient with Microsoft 365 (Outlook, Excel, Word).
• Strong communication, active listening, calm phone demeanor.
• High discretion and HIPAA confidentiality.
• High school diploma or GED required.

Responsibilities

• Welcoming presence for visitors with hospitality and professionalism.
• Handle multi-line calls, direct inquiries to scheduling, care coordination, or recruitment.
• Manage client and caregiver records in ClearCare/WellSky and Salesforce.
• Draft correspondence, organize digital files, support workflows in Microsoft 365.
• Assist HR with onboarding packets and mail handling.

Skills

Front desk reception

Administrative support

Customer service

Microsoft 365 proficiency

Communication skills

HIPAA knowledge

Discretion

Education

High school diploma or GED

Tools

ClearCare (WellSky)

Salesforce

Microsoft 365

Job description

Job Title: Receptionist

Location: 2585 Sycamore Road, DeKalb, IL 60115

Pay: $17–$19 per hour (based on experience)

Schedule:5 days in the office 8:30-4:30pm; with room to join our on‑call rotation for additional hours + income, for qualified applicants.

Make a Meaningful Difference from Day One

At Home Instead, our mission is to enhance the lives of aging adults and their families throughout our area. For our clients, family members, and dedicated Care Pros, you are the first warm smile they see and the supportive voice they hear over the phone.

We are looking for an organized, compassionate, and dependable Receptionist to anchor our DeKalb office. If you are tech‑savvy, thrive in a supportive team environment, and want your administrative skills to serve a higher purpose, we would love to meet you.

What You’ll Do

• Welcoming Presence: Warmly greet office visitors with hospitality and professionalism.

• Phone & Communication Management: Answer multi‑line incoming calls, answer basic inquiries with empathy, and accurately direct calls to our scheduling, care coordination, or recruitment teams.

• Platform & Data Maintenance: Manage and update client and caregiver records using ClearCare / WellSky and Salesforce, logging inquiries, notes, and profile updates with high attention to detail.

• Office & Document Coordination: Draft correspondence, organize digital files, and support office workflows using Microsoft 365 (Outlook, Word, and Excel).

• Onboarding & Operations Support: Assist HR with preparing new‑hire orientation packets, handling incoming/outgoing mail, and keeping the reception area organized.

What We’re Looking For

• Experience: 1+ years of front desk reception, administrative support, or customer service experience (prior experience in home care, healthcare, or senior services is a major plus).

• Software Proficiency:

  • Prior hands‑on experience with ClearCare (WellSky) and/or Salesforce (or demonstrated ability to master specialized CRM/scheduling software quickly) is a major plus.

  • Solid proficiency in Microsoft 365 (Outlook calendar/email, Excel spreadsheets, and Word documents).

• Communication Skills: Excellent verbal and written communication with active listening skills, patience, and a calm, reassuring demeanor on the phone.

• Discretion: High integrity and strict adherence to client privacy guidelines and HIPAA confidentiality standards.

• Education & Background: High school diploma or GED equivalent required. Experience in healthcare, home care, or staffing is a plus, but not required.

Benefits

• Paid via direct deposit twice a month (plus ZayZoon for early access to earned wages)
• Paid on-the-job training
• Paid Time Off
• FREE telehealth program, including FREE tele-behavioral health
• Illinois Secure Choice Retirement Plan
• Medical, dental, and vision insurance

All candidates must successfully pass both a federal criminal background check and motor vehicle report.

Additionally, allcandidates must be eligible under the Illinois Department of Public Health’s Healthcare Worker Registry. If you are not already deemed eligible by IDPH, then you will need to have your fingerprints scanned by a third-party vendor, at the expense of the employer. If you are need fingerprinting completed, the employer will notify you and help coordinate this appointment.

All candidates must perform drug screening during new hire training. Drug screening is done in the office at the expense of the employer.