Compassionate Front Desk & Admin Support Specialist

Fresno-Rescue-Mission-Inc.; Fresno (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Fresno Mission is seeking a CalAIM Support specialist to act as the operational hub of the program. The role mixes clerical tasks, scheduling, data entry, and EHR duties to support a busy team serving participants in recovery.

You’ll engage with clients compassionately and maintain confidentiality in a fast-paced environment. Responsibilities include front desk duties, supply management, data organization, and coordinating with Case Management and other departments to ensure CalAIM processes run

Qualifications

• High School Diploma or GED and at least 1 year of relevant experience.
• Proficient in Microsoft Office and general office tasks.
• Ability to manage EHR data with attention to accuracy and confidentiality.
• Strong interpersonal skills and ability to work with diverse clients.

Responsibilities

• Front desk customer service and phone reception.
• Order supplies and maintain office/campus stock.
• Data entry and organization of participant records and schedules.
• Accurately manage and update Electronic Health Records (EHR).
• Manage provider calls and emails with time management and efficiency.
• Review CalAIM authorization requests and capture data for processing.
• Collaborate with Case Management and other departments involved in CalAIM.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Time management

Multitasking

Communication

Education

High School Diploma or GED

Tools

EHR systems

SFTP

Outreach Tracker

Job description

Fresno Mission is seeking a CalAIM Support specialist to act as the operational hub of the program. The role mixes clerical tasks, scheduling, data entry, and EHR duties to support a busy team serving participants in recovery.

You’ll engage with clients compassionately and maintain confidentiality in a fast-paced environment. Responsibilities include front desk duties, supply management, data organization, and coordinating with Case Management and other departments to ensure CalAIM processes run