CalAIM Support

Citycenterfresno; Fresno (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

Fresno Mission is seeking a CalAIM Support assistant to staff the front desk, answer calls, and perform clerical duties while supporting participants recovering from trauma and addiction. The role requires organization and calm communication.

You will enter data into the Electronic Health Record, manage secure health plan data exchanges, coordinate with case management, and handle routine program tasks in a fast-paced setting.

Qualifications

• High School Diploma or GED and at least one year of experience working with the population Fresno Mission serves.
• Microsoft Office and basic computer skills.

Responsibilities

• Front desk customer service: greet guests and answer phones.
• Data entry to maintain participant records, schedules, and reference materials.
• Enter and update Electronic Health Records (EHR) accurately.
• Manage secure health plan data exchanges using MIF, RTF, and Outreach Tracker via SFTP.
• Coordinate with Case Management and other departments to support CalAIM services.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Organization

Multitasking

Communication

Compassion

Education

High School Diploma or GED

Tools

Electronic Health Records (EHR)

Microsoft Office

SFTP protocols

MIF/RTF/Outreach Tracker

Job description

Description

The CalAIM Support position is the operational hub of the program. It entails a little bit of everything from clerical work to scheduling activities, and everything in between. The position requires someone who is organized, who can multi-task amid interruptions, who has tremendous flexibility to support a busy team, who can set boundaries, and who can emotionally support the participants recovering from trauma and addiction. Work at the front desk by answering phone calls and directing the caller to the appropriate person or department as needed. Provide coverage by working overlapping hours with various staff as needed. Enter new participants and attach files into the Electronic Health Record. Conduct basic accounting and maintain receipts. Gathers data and statistics when needed. Works as a clerical assistant to the CalAIM Director.

Who you are:

• Someone who recognizes the value of other people regardless of their choices.
• Attentive with a listening ear and desire to give respect and time to our clients and guests.
• A good example of who Christ is and willing to share how He saved you from yourself.
• Dependable and trustworthy with sensitive and personal information.
• Fair in situations and able to determine what is just and equitable in difficult situations.
• Gentle in character and able to be calm and tender when others are challenging.
• Generous in heart, empathy, patient, and humble.
• Someone who brings excellence to everything you do.
• Able to work in a fast-paced and constantly changing environment.
• Great at time management.

What you’ll do (just the basics):

• Customer service at the front desk to greet guests, answer phones, basic accounting.
• Order supplies and keep the office and campus stocked with program needs.
• Data entry to maintain and organize participants records, schedules, and reference materials.
• Ability to accurately manage and update Electronic Health Records (EHR)
• Manage and organize secure health plan data exchanges—including MIF, RTF, and Outreach Tracker files—utilizing SFTP protocols.
• Manage a high volume of provider calls and emails – time management and efficiency are critical.
• Review and analyze CalAIM authorization requests by navigating multiple systems and platforms and accurately capturing the data/information for processing
• Communicate effectively, build and maintain professional, cooperative relationships with Case Management and all departments that have a direct or indirect impact on CalAIM services.
• Perform other duties as assigned.

Bonus Points:

• You have the flexibility to adapt to changes and take on new responsibilities as the organization grows.
• Puedes hablar, leer y escribir en Español.
• You’re excited to work in a fun fast-paced atmosphere where everyone takes the mission seriously, but no one takes themselves too seriously.

Education/Experience:

High School Diploma or GED. At least one year of experience working with the population the Fresno Mission serves. Microsoft Office and computer skills.

Requirements

A mature walk with Jesus Christ and able to articulate Biblical beliefs and their application within the context of the Fresno Mission. All employees of Fresno Mission are an integral part of the outreach ministry of a non-denominational, evangelical ministry sharing the Gospel of Jesus Christ through transformational programs that provide food, shelter, clothing, education, job training and renewal of families to the poor and addicted. All employees are Christian missionaries and are required from time to time to participate in chapel services, outreach ministries, Bible studies and prayer times. Due to the nature of these types of ministries, it is an absolute necessity that each employee possesses and maintain a Christian testimony of their faith and experience in Jesus. Must be in agreement with the Statement of Faith of the Fresno Mission.