CalAIM Support Specialist – Front Desk & EHR Data Entry

City Center; Fresno (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

Fresno Mission is seeking a CalAIM Support assistant to staff the front desk, answer calls, and perform clerical duties while supporting participants recovering from trauma and addiction. The role requires organization and calm communication.

You will enter data into the Electronic Health Record, manage secure health plan data exchanges, coordinate with case management, and handle routine program tasks in a fast-paced setting.

Qualifications

• High School Diploma or GED and at least one year of experience working with the population Fresno Mission serves.
• Microsoft Office and basic computer skills.

Responsibilities

• Front desk customer service: greet guests and answer phones.
• Data entry to maintain participant records, schedules, and reference materials.
• Enter and update Electronic Health Records (EHR) accurately.
• Manage secure health plan data exchanges using MIF, RTF, and Outreach Tracker via SFTP.
• Coordinate with Case Management and other departments to support CalAIM services.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Organization

Multitasking

Communication

Compassion

Education

High School Diploma or GED

Tools

Electronic Health Records (EHR)

Microsoft Office

SFTP protocols

MIF/RTF/Outreach Tracker

Job description

Fresno Mission is seeking a CalAIM Support assistant to staff the front desk, answer calls, and perform clerical duties while supporting participants recovering from trauma and addiction. The role requires organization and calm communication.

You will enter data into the Electronic Health Record, manage secure health plan data exchanges, coordinate with case management, and handle routine program tasks in a fast-paced setting.