Compassionate Field Ops & Admin Assistant

S.E. Combined Services of Florida; Baltimore (MD); On-site; USD 23,000 - 32,000; Full time

Job summary

S.E. Combined Services of Florida is seeking an administrative assistant to support a funeral home, cemetery, crematory, or a combination of these facilities in Baltimore.

You will greet clients, provide information on services, and help prepare documents, payments, and memorial orders. The role requires a high school diploma, 1–2 years of clerical or customer service experience, and solid MS Office skills.

Qualifications

• High School diploma or equivalent required or equivalent experience.
• 1-2 years of office clerical or customer service experience.
• Verbal and written communication skills essential.

Responsibilities

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

Skills

Verbal communication

Written communication

Organizational skills

Detail orientation

Confidentiality

Compassion & empathy

Education

High School diploma or equivalent

Tools

MS Office Suite

Office equipment knowledge

Job description

S.E. Combined Services of Florida is seeking an administrative assistant to support a funeral home, cemetery, crematory, or a combination of these facilities in Baltimore.

You will greet clients, provide information on services, and help prepare documents, payments, and memorial orders. The role requires a high school diploma, 1–2 years of clerical or customer service experience, and solid MS Office skills.