Compassionate Field Operations and Client Support Assistant

Service Corporation International; Sanford (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

Service Corporation International in Sanford, FL, is seeking an administrative/clerical associate to support funeral home operations, greet the public, and provide information on services with empathy and professionalism.

Duties include preparing death certificates and related documents, processing payments and contracts, coordinating memorial orders, assisting with obituaries, and supporting management, sales, and staff as needed.

Qualifications

• High School diploma or equivalent required.
• 1–2 years of office clerical or customer service experience preferred.
• Strong verbal and written communication skills.
• Working knowledge of MS Office; basic math skills.
• Ability to maintain confidentiality and demonstrate compassion.
• Detail-oriented and highly organized.

Responsibilities

• Prepare death certificates, prayer cards and related documents.
• Complete permits and certificates as required.
• Prepare and process Veteran's paperwork.
• Coordinate memorials and related products; manage storage inventory.
• Process payments and contracts; assist with obituaries as needed.
• Support location management, sales, and staff; assist payroll as needed.
• Greet family members and respond to inquiries with empathy and professionalism.
• Maintain accurate documentation in compliance with regulations.

Skills

Customer service

Communication

Organization

Confidentiality

Compassion

Greeting clients

Education

High School Diploma or equivalent

Tools

MS Office

Office equipment

Copiers

Printers

Fax machines

Job description

Service Corporation International in Sanford, FL, is seeking an administrative/clerical associate to support funeral home operations, greet the public, and provide information on services with empathy and professionalism.

Duties include preparing death certificates and related documents, processing payments and contracts, coordinating memorial orders, assisting with obituaries, and supporting management, sales, and staff as needed.