Compassionate Field Operations & Admin Assistant

Service Corporation International; Appleton (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Service Corporation International in Appleton, WI seeks an experienced administrative associate to provide clerical support across funeral home, cemetery, or crematory operations. You will greet the public, process paperwork, and support families with empathy.

The role handles death certificates, payments, schedules, and coordination of memorial products while maintaining confidentiality and compliance with regulations. Excellent communication, organization, and compassion are essential.

Qualifications

• 1–2 years of office clerical or customer service experience.
• Experience in a fast-paced professional environment preferred.
• Ability to handle sensitive information confidentially per policy.

Responsibilities

• Greet family members and visitors and provide information politely.
• Prepare death certificates, prayer cards and related documents.
• Process payments and contracts; manage schedules and reports.
• Coordinate memorial orders and inventory for vaults/markers.
• Assist with obituaries and location management duties.

Skills

Verbal and written communication

Organizational skills

MS Office

Basic math

Confidentiality

Customer service

Education

High School or equivalent

Tools

MS Office Suite

Job description

Service Corporation International in Appleton, WI seeks an experienced administrative associate to provide clerical support across funeral home, cemetery, or crematory operations. You will greet the public, process paperwork, and support families with empathy.

The role handles death certificates, payments, schedules, and coordination of memorial products while maintaining confidentiality and compliance with regulations. Excellent communication, organization, and compassion are essential.